Some MotoGP fans are still waiting for refunds – Dorna say ‘it’s down to tracks’

MotoGP managers Dorna demand they are not straightforwardly answerable for helping fans actually pursuing ticket discounts from the Covid-19 hit 2020 season

MCN has heard from fans who booked however the authority site, tickets.motogp.com, and have been attempting to get their cash back yet Dorna says the postponement isn’t down to them.

“The issuance of tickets is consistently the sole obligation of the organization working the circuit and never Dorna, nor does Dorna exchange Grand Prix tickets,” Ignacio Sagnier, Director of Communications at Dorna, told MCN. “Every advertiser has set up its own approach on trades and returns.”

Sagnier proceeded: “There are advertisers who gave a 100% discount when the occasion was dropped, for instance, Austin, Valencia, Thailand, France, and Aragon. Others did it later by applying a little administrator charge to the discount, like Catalunya, Germany, and Finland.

“At last, Assen and Argentina have made a ‘ticket rollover’ in which a similar ticket is substantial for the following year.”

Fans who purchased 2020 tickets through the authority motogp.com site in fact did so using another organization called Platinium Group. Where races were moved and swarms denied, clients were then offered a discount – less a little administrator charge – which Platinium just compensation out once the advertiser (ie the track) has taken care of the cash for the discount.

The way things are, tickets for both Portimao and Brno are yet to be discounted with no ‘ticket rollover’ accessible. Sagnier affirmed that the advertiser for Jerez has as of late had the option to return the cash to both end clients and its dealers.

Platinium Group has offered a ticket rollover where allowed or a record credit of 100% that can be utilized across the 2021 season. Regardless of whether fans will actually want to go to this year stays not yet clear, with some no uncertainty addressing booking because of the vulnerability of the current Covid circumstance worldwide.

Sagnier added that Dorna is quick to keep everybody cheerful. He said: “I can guarantee you that Dorna ‘summons/demands’ the advertisers to discount the cash. I wouldn’t say that we put focus on advertisers yet we go one stage forward and we need to have glad fans back at the tracks.”